Terms of service

Who we are

PuckSend is run by [Company legal name], a company registered in [Country of registration] with company number [Company number]. Our registered address is [Registered address]. You can contact us at [Contact email].

What PuckSend does

PuckSend lets you send large files to people by email. You choose the files, the people you want to send them to and how long the files stay available. Each person gets a link to download them.

When a transfer expires, or when you delete it, the files are deleted. PuckSend is for sending files, not for storing them. Keep your own copy of anything you cannot afford to lose.

Your account

You sign in with your email address and a 6-digit code we email to you. There are no passwords. A Free account is created the first time you sign in.

You are responsible for what happens under your account, and for keeping access to your email secure. Tell us at [Contact email] if you think someone else has used your account.

What you can send

You must have the right to send the files you upload, and what you send must follow our Acceptable use policy. You are responsible for the files you send and for the people you send them to.

Plans and payment

PuckSend has a Free plan and a paid Pro plan. Enterprise plans are agreed with us. The limits for each plan are on the Pricing page. Pro has fair use limits on what you send and store, as shown there.

Pro is a monthly subscription. Payments are taken by Stripe. The price is shown in US dollars or in pounds sterling, depending on your country, when you check out. The subscription renews each month until you cancel it. You can manage or cancel it from your account, and a cancellation takes effect at the end of the period you have paid for.

Refunds: [Refund policy to be confirmed]. Tax: [VAT and sales tax treatment to be confirmed].

Checking and removing files

We check uploaded files for malware before the people you sent them to are told. A file that fails the check is deleted and the transfer is blocked.

We may remove a transfer, block a file, or suspend or close an account if it breaks these terms or the Acceptable use policy, if we are required to by law, or if we need to protect the service or other people.

Availability

We aim to keep PuckSend running but we cannot promise it will always be available or free of errors. We may change or stop parts of the service. If we make a significant change to a paid plan we will tell you first.

Our responsibility to you

Nothing in these terms limits any liability that cannot be limited by law.

[Limits on liability, to be drafted by a lawyer.]

Changes to these terms

We may update these terms. The date at the top shows when they last changed. If you keep using PuckSend after a change, you accept the new terms.

Governing law

[Governing law and courts, to be confirmed. England and Wales is expected.]

Contact

Questions about these terms: [Contact email].